9:00 a.m. – 10:00 a.m.

Think about the last time you called a customer service line - how did that experience impact your future buying behavior? Think about your last interaction with your leader - how did that affect your motivation at work? Join us to explore the power of measuring the right behaviors to shape employee and client experience.

Discover how leaders can adapt to each workplace situation to craft an environment that fosters exceptional employee performance and engagement. This positive employee experience serves as the cornerstone for delivering unparalleled client satisfaction. The Harrison Assessment provided my Talent Matters measures the behaviors that matter and gives the company and each leader the insights they need to leverage key strengths, overcome blind spots, and develop new levels of adaptability.

Attendees will learn:

1. Importance of Leadership Environment: Understand how leaders influence the working environment to shape employee experience and ultimately impact client satisfaction.
2. Personalized Leadership Development: Explore the concept of personalized leadership development and its role in increasing retention and profitability.
3. The Impact of Well-Intentioned, Counterproductive Behaviors: Don’t underestimate the impact of well-intentioned, counterproductive behaviors on leadership effectiveness and creating resilient organizations.

Presented by:

Talent Matters

• Contact:
  Wendy LoCicero