10:00 AM - 3:30 PM 

Objectives: Participants will strengthen communication skills by identifying techniques that help them communicate with greater impact and clarity. This course will provide opportunities to identify the purposes of communication and what can impede or enhance one’s message.

Who should attend: All individuals

Learning Outcomes: Upon completion of this course, the learner will be able to:

• Develop strengths that help improve communication
• Identify barriers that create communication break down
• Discuss the four purposes of communication
• Describe impact of communication cues, attitudes, and delivery style on the message
• Practice communicating factual messages
• Use effective questioning to gain greater cooperation and understanding from others
• Practice a proven format for inviting cooperation
• Develop a personal action plan to improve communication

CEUs: .60 (5.5 Clock Hrs)

Related Certifications: 

CS Certification
HR Certification
LP Certification

Fees: $299 ASE members; $429 nonmembers

This program has been submitted for 5 general credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 5 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.

• Contact:
  Roseatta Stoops