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Instructor led
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9:00 AM - 2:30 PM
Objectives: Participants will learn how to make a good first impression and how to handle complaints effectively. The course will discuss how to give customers what they want and create mutual respect.
Who should attend: All individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
Discuss the importance of first impressions
Assess customer needs and objectives
Prioritize problems, wants and needs
Use proven techniques to solve problems
Communicate with customers effectively
Respond to complaints effectively and know what words to use and to avoid
Develop ways to create mutual respect
Handle challenging calls
This program has been submitted for 5.5 Business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 5.5 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.
Objectives: Participants will learn how to make a good first impression and how to handle complaints effectively. The course will discuss how to give customers what they want and create mutual respect.
Who should attend: All individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
Discuss the importance of first impressions
Assess customer needs and objectives
Prioritize problems, wants and needs
Use proven techniques to solve problems
Communicate with customers effectively
Respond to complaints effectively and know what words to use and to avoid
Develop ways to create mutual respect
Handle challenging calls
This program has been submitted for 5.5 Business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 5.5 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.
Credits awarded per Session. See individual Sessions for further details.
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$299.00
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9:00 AM - 2:30 PM
Objectives: Participants will learn how to make a good first impression and how to handle complaints effectively. The course will discuss how to give customers what they want and create mutual respect.
Who should attend: All individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
- Discuss the importance of first impressions
- Assess customer needs and objectives
- Prioritize problems, wants and needs
- Use proven techniques to solve problems
- Communicate with customers effectively
- Respond to complaints effectively and know what words to use and to avoid
- Develop ways to create mutual respect
- Handle challenging calls
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This program has been submitted for 5.5 Business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 5.5 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.
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