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Instructor led
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9:00 AM - 2:30 PM
Objectives: The course is designed to provide strategies and tools for those that work with people who present “difficult to work with behaviors.” Participants will learn the special skills and diplomacy to use in their day to day interactions with others. They will learn how to assess the different types of difficult behaviors and what solutions can lead to the most optimum outcome.
Who should attend: All individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
Differentiate between labeling behavior and describing behavior
Understand the underlying reasons for the difficult behavior
Assess the resulting impact the behavior has on you and the department
Describe the difficult behavior to the person in order to confront the problem and solve it
Create awareness about your own involvement into the difficult behavior
Respond appropriately to difficult behaviors
Identify the six major types of difficult behavior
Identify the key points for dealing with arrogant behavior
Fees: $299 Member, $429 Non-Member
This program has been submitted for 5.5 Business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 5.5 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.
Objectives: The course is designed to provide strategies and tools for those that work with people who present “difficult to work with behaviors.” Participants will learn the special skills and diplomacy to use in their day to day interactions with others. They will learn how to assess the different types of difficult behaviors and what solutions can lead to the most optimum outcome.
Who should attend: All individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
Differentiate between labeling behavior and describing behavior
Understand the underlying reasons for the difficult behavior
Assess the resulting impact the behavior has on you and the department
Describe the difficult behavior to the person in order to confront the problem and solve it
Create awareness about your own involvement into the difficult behavior
Respond appropriately to difficult behaviors
Identify the six major types of difficult behavior
Identify the key points for dealing with arrogant behavior
Fees: $299 Member, $429 Non-Member
This program has been submitted for 5.5 Business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 5.5 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.
Credits awarded per Session. See individual Sessions for further details.
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$299.00
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9:00 AM - 2:30 PM
Objectives: The course is designed to provide strategies and tools for those that work with people who present “difficult to work with behaviors.” Participants will learn the special skills and diplomacy to use in their day to day interactions with others. They will learn how to assess the different types of difficult behaviors and what solutions can lead to the most optimum outcome.
Who should attend: All individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
- Differentiate between labeling behavior and describing behavior
- Understand the underlying reasons for the difficult behavior
- Assess the resulting impact the behavior has on you and the department
- Describe the difficult behavior to the person in order to confront the problem and solve it
- Create awareness about your own involvement into the difficult behavior
- Respond appropriately to difficult behaviors
- Identify the six major types of difficult behavior
- Identify the key points for dealing with arrogant behavior
Fees: $299 Member, $429 Non-Member
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This program has been submitted for 5.5 Business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 5.5 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.
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