10:00 AM - 3:30 PM

Objectives: This course will explore how to improve listening skills, stay in the moment, and deliver clear messages with confidence while maintaining support and respect and rapport.

Who should attend:  All Individuals 

Learning Outcomes: Upon completion of this course, the learner will be able to:

•  Stay focused in the moment and recognize essential information and how to utilize it
• Deliver credible messages that build on ideas and opportunities
• Differentiate between aggressive, passive, passive-aggressive, and assertive communication styles
• Maintain self-awareness and explore the difference between perception and reality
•  Identify the impact body language and vocal attributes have on communication
•  Establish a connection and confidently communicate with people of a different “status” from self
•  Formulate the dreaded “No” message while preserving positive rapport

Related Certifications: 

LP Certification

AA Certification

CS Certification

CEUs: .50 (5 Clock Hrs)

Fees: $299 members; $429 nonmembers

This program has been submitted for 3 Business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 3 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.

• Contact:
  Roseatta Stoops