8:30 AM to 12:30 PM

Objectives: This training helps participants develop emotional intelligence and adopt an “other-centered” approach to communication, making it feel both natural and rewarding—even during conflict. Participants will also explore the fundamentals of the Shannon-Weaver Model of Communication. 
 

Who should attend: 

All individuals 

Learning Outcomes: 

• Define shared understanding as a communication goal 

• Understand and manage "noise" in communication 

• Apply emotional intelligence to the communication process 

• Use an “other-centered” approach in communication 

• Build rapport and trust through effective feedback 

• Handle conflict with EI and the Shannon-Weaver Model 

• Identify and overcoming personal barriers to effective communication 

• Experience communication as a rewarding experience 

• Create a personal action plan for better communication 

Instructor: Ryan Pohl, Praeco Skills, LLC 

CEUs: 0.4 (4 Clock Hrs) 

• Contact:
  Roseatta Stoops