10:00 AM - 3:30 PM
Objectives: This course will explore how to improve listening skills, stay in the moment, and deliver clear messages with confidence while maintaining support and respect and rapport.
Who should attend: All Individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
- Stay focused in the moment and recognize essential information and how to utilize it
- Deliver credible messages that build on ideas and opportunities
- Differentiate between aggressive, passive, passive-aggressive, and assertive communication styles
- Maintain self-awareness and explore the difference between perception and reality
- Identify the impact body language and vocal attributes have on communication
- Establish a connection and confidently communicate with people of a different “status” from self
- Formulate the dreaded “No” message while preserving positive rapport
Related Certifications:
LP Certification
AA Certification
CS Certification
CEUs: .50 (5 Clock Hrs)
Fees: $299 members; $395.50 nonmembers