Instructor led
Instructor led
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
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9:00 AM to 4:00 PM

All organizations are continually under pressure to improve outcomes and do more with less – less resources, money, and effort. This live virtual training engages participants into the why, what, and how of process improvement. This training is suitable for those with no or little prior process improvement exposure, since it provides straightforward planning steps and easy to apply tools and methods, including key tools used in Lean initiatives.

Participants will learn and be prepared to practice process improvement methods including: process mapping, 5S workplace organization, identification and elimination of waste, error-proofing, standardization of work, and process verification.

Application of the methods learned could be applied to any function or activity that has repeatable steps or work effort. Resulting improvements might include: process simplification, task automation, elimination of paper, digital workflow, improved job instructions, and more.

 This course will enable participants to:

  • Understand the importance and value of continuous improvement
  • Frame process improvement initiatives, including the scope, methods, and desired outcomes
  • Work with people close to the existing process and highlight recommendations to improve results and reduce effort
  • Begin practice with fundamental tools for process improvement including: process mapping, 5S, identification of waste, and standardization of work
  • Integrate tools learned into initiatives related to work instructions, problem solving, and continuous improvement


 Fees: $275 members; $350 nonmembers

This program has been submitted for 6 business credits hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI) as well as 6 recertification credit hours (PDC) toward SHRM-CP and SHRM-SCP through the Society of Human Resource Management (SHRM). The use of these seals is not an endorsement by HRCI or SHRM for the quality of the program. It means that this program has met the HRCI's and SHRM's criteria to be pre-approved for recertification credit.

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