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Virtual: Customer Service: Beyond Excellence
Instructor led
Added:

10:00 a.m. -3:30 p.m.
The purpose of this training is to provide individuals with the knowledge and skills needed to develop and maintain positive internal and external customer relationships..
Related Certifications:
CS Certification
CEUs: .60 (5.5 Clock Hrs)
Objectives: Participants will learn how to make a good first impression and how to handle complaints effectively. The course will discuss how to give customers what they want and create mutual respect.
Who should attend: All individuals
Learning Outcomes: Upon completion of this course, the learner will be able to:
Discuss the importance of first impressions
Assess customer needs and objectives
Prioritize problems, wants and needs
Use proven techniques to solve problems
Communicate with customers effectively
Respond to complaints effectively and know what words to use and to avoid
Develop ways to create mutual respect
Handle challenging calls

Fees: $299 members; $395.50 nonmembers

Credits awarded per Session. See individual Sessions for further details.
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$299.00
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About this item

10:00 a.m. -3:30 p.m. 

The purpose of this training is to provide individuals with the knowledge and skills needed to develop and maintain positive internal and external customer relationships..

Related Certifications: 
CS Certification

CEUs: .60 (5.5 Clock Hrs)

Objectives: Participants will learn how to make a good first impression and how to handle complaints effectively.  The course will discuss how to give customers what they want and create mutual respect.

Who should attend: All individuals

Learning Outcomes: Upon completion of this course, the learner will be able to:

  • Discuss the importance of first impressions
  • Assess customer needs and objectives
  • Prioritize problems, wants and needs
  • Use proven techniques to solve problems
  • Communicate with customers effectively
  • Respond to complaints effectively and know what words to use and to avoid
  • Develop ways to create mutual respect
  • Handle challenging calls

 

Fees: $299 members; $395.50 nonmembers

 

 

Course/Activity Information

Participants will learn how to make a good first impression and how to handle complaints effectively.  The course will discuss how to give customers what they want and create mutual respect.

 

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